Do you have any questions?

In this section you will find answers to frequently asked questions regarding the online ticket purchase for the Dachstein West skiing region. We would like to help you clarify open questions so that you can purchase your ticket as quickly and easily as possible and spend an unforgettable day in Dachstein West.

Questions about the order

Questions about problems & error messages

Questions about keycards, tickets & season tickets

Year of birth regulations

You need help?

Please send your question directly to: support@starjack.at

Do you have any questions?

Questions about the order

How do I get the tickets when ordering in the Onlineshop?

How quickly will the card be sent?

What are the payment options?

Family bonus: children's free tickets are not available in the Onlineshop

Will I receive a booking confirmation for my order?

Can the validity of a ticket be changed later?

Can an ordered ticket be canceled

Questions about problems & error messages

What should I do if I receive an error message on site?

Questions about keycards, tickets & season tickets

How many tickets can be uploaded to 1 keycard?

What are the season tickets?

All-year ticket "Naturally 365"

Where is the Dachstein West season pass valid?

What does the snowshoe ticket include?

When and where can I use the ski touring ticket?

Where is the "Kinderland Ticket" valid

Where are multiday ski passes valid?

Year of birth regulations

Year of birth regulations in winter

Year of birth regulations Naturally 365 Ticket

Year of birth regulations Snow & Fun Card

Do you have more questions?

You need help?